Privacy Policy

Effective date: 2026-08-14

1. Who operates this website

This website is operated by Heshan Rato Special Glass and Building Materials Co., Ltd., doing business online as RATO LED Mirror. Our business address is NO 1506, XINYE ROAD, SHAPING TOWN, HESHAN CITY, JIANGMEN, GUANGDONG, CHINA. For privacy questions or requests, contact us at [email protected].

2. Information we may collect

We collect information that you choose to provide when you request a quotation, specification, drawing review or other project support. This may include your name, company, work email, country or region, project type, estimated quantity and project requirements.

You may also upload drawings, BOQ files, room schedules or other project documents through the contact form. Please do not upload information that you are not authorized to share.

If you contact us by email or WhatsApp, we may receive your contact details, message content, attachments and any other information you decide to provide. We may also keep records of our business communications so that we can respond consistently and manage the project relationship.

When you browse the website, our hosting and security systems may receive technical information such as IP address, browser type, device information, referring page, requested pages, date and time, and basic server logs.

3. How we use information

We may use information to:

• respond to project inquiries and communication requests;
• review mirror sizes, drawings, BOQs, quantities and project requirements;
• prepare quotations, technical documents, samples or specification support;
• communicate about products, orders, delivery planning and related business matters;
• operate, secure, troubleshoot and improve the website;
• understand website traffic and measure the performance of advertising campaigns;
• detect spam, fraud, abuse or technical threats; and
• comply with legal obligations or protect our rights and legitimate business interests.

4. Analytics, advertising and attribution

The public website currently uses Google Analytics and Google Ads measurement tags. These services may process information about page visits, events, campaign sources, device or browser context and interactions with contact links or forms. We use this information to understand website performance and measure whether advertising generates useful business inquiries.

The website may also store limited first-touch attribution information in browser storage, such as the first landing page, referring source and UTM campaign values. This helps us understand which marketing activity introduced a visitor to the website.

Google may use cookies, advertising identifiers or similar technologies according to its own policies and the configuration of the relevant service. More information is available in Google's privacy policy.

The website does not currently state that Meta Pixel or Meta Lead Ads are installed. If additional advertising or tracking services are added, this policy will be updated before or when those services are used.

5. Cookies and similar technologies

Cookies and similar technologies may be used for three general purposes:

• Necessary operation, security and basic site functionality.
• Analytics, such as measuring page visits and interactions.
• Advertising and attribution, such as measuring campaign traffic and conversions.

Depending on your location and the applicable rules, we may need to obtain consent before using analytics or advertising technologies. This privacy policy explains the purposes of those technologies but does not itself replace a cookie banner or consent-management tool. You can also control cookies through your browser settings, although disabling them may affect some website functions or measurement features.

6. Service providers and international processing

We may use service providers to host the website, process contact-form submissions, store or transmit project files, provide analytics and advertising measurement, and deliver email or messaging services. The current website uses Netlify-hosted form functionality and Google Analytics/Google Ads measurement. Email and WhatsApp communications are also subject to the policies of the relevant service providers.

These providers and our business operations may process information in countries outside the country where you live, including countries whose privacy laws may differ from those in your jurisdiction. We take reasonable steps to use service providers for legitimate business purposes and to handle information according to applicable requirements.

7. How long we keep information

We keep inquiry details, project documents and business communications for as long as reasonably necessary to respond to the request, manage an active business relationship, maintain appropriate business records, protect security, resolve disputes or meet legal obligations. When information is no longer needed for these purposes, we aim to delete it or anonymize it where appropriate.

8. Your choices and privacy rights

Depending on the law that applies to you, you may have the right to request access to, correction of or deletion of personal information we hold about you. You may also have the right to request restriction of processing, object to certain processing, withdraw consent where processing relies on consent, or ask for a copy of information in a portable format.

To make a privacy request, email [email protected] and explain the request and the email address or project reference associated with it. We may need to verify your identity before completing a request. You may also have the right to contact the data-protection authority in your jurisdiction.

9. Security

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, misuse or alteration. No website, email transmission or online storage system can be guaranteed to be completely secure, so please avoid sending passwords, payment-card numbers or other highly sensitive information through the project inquiry form.

10. Children

This website is intended for business and general adult audiences. We do not knowingly request personal information from children. If you believe a child has provided personal information to us, contact us at [email protected] so we can review and delete it where appropriate.

11. Changes to this policy

We may update this privacy policy when our website, services, data practices or legal obligations change. The updated version will be published on this page with a revised effective date. This page is a general website privacy notice and is not a substitute for legal advice about a specific country, campaign, contract or regulatory situation.